Terms and Conditions

2. Purchase Process

In order to place an order, users can select one or more items and add them to their cart. By reviewing their cart, the customer can verify the quantity and nature of the chosen items and review their unit prices as well as the total price of the order.

By clicking the validate button, the user accesses a form in which they can either enter their login credentials if they already have them or register on the site by completing the presented form with their personal information.

Customers are then prompted to verify their delivery and billing details, the mode and estimated delivery date, and are invited to make their payment by being redirected to the secure payment interface. Once the payment is received by the website publisher, the latter undertakes to acknowledge receipt of it to the customer electronically.

The delivery charges and any potential transaction fees, as well as the estimated delivery date of the order, are indicated to the customer before any payment is made. The provided timeframe is an estimate that may vary depending on logistical contingencies; this timeframe is in no way guaranteed. Once confirmed, the order becomes firm and definitive. However, it can be canceled and refunded as long as it has not been shipped, upon simple request.

3. Payments

Users can make their payment by credit card, bank transfer, PayPal, and by French check in certain cases. Credit card payments are made through secure transactions provided by Crédit Mutuel (Monetico). In the case of credit card payments, WonderCity does not have access to any data related to the user's payment methods. Payment is made directly between the user and the banking institution.

To streamline the purchase process and facilitate future payments by the customer, credit card data is stored on the Monetico platform of Crédit Mutuel. The customer can delete this data at any time from the payment page. WonderCity does not see or store banking data under any circumstances.

In the case of payment by check or bank transfer, the payment must reach us within 5 days of the order date. Beyond this period, the order will be automatically canceled, and we may prohibit you from using this payment method in the future. The processing and delivery of the order can only begin upon receipt of the payment.

Multiple Installment Payment

For purchases over 100€, each Club WonderCity member may, in certain cases, have the option to pay in multiple monthly installments without fees using their credit card. In this case, a schedule will be proposed to them before their confirmation.

We reserve the right to accept or decline multiple installment payments without fees at our sole discretion. If we accept such payments, the terms and due dates will be determined by us.

In case of non-payment due to the rejection of one or more installments, the customer undertakes to settle their situation by bank transfer within a maximum of 15 days after notification. After this period, the customer is informed that WonderCity will take all necessary steps to recover their debt. Additionally, the customer will immediately lose all loyalty benefits (club membership, loyalty credit), and we reserve the right to refuse any new order until the outstanding amount is settled in full. We may also use received payments to offset outstanding amounts at our sole discretion.

Partial Payment

When at least one item in the order is not available, we offer you the option to pay a deposit, the amount of which is indicated at the time of your order. When all items are in stock and your order is ready to be shipped, we will notify you so that you can pay the balance. If the balance is not paid within 30 days from this notification, we reserve the right to cancel your order.

4. Delivery

WonderCity commits to packaging and handing over your order to the carrier on the same day or the next business day after receiving the full payment for the order, subject to the availability of all items that make up the order. If your order contains at least one unavailable item, we will wait until all items are in stock before dispatching your order.

1 order = 1 package

Please note that we do not proceed with partial shipment of orders, except in exceptional cases at our sole discretion. Therefore, we recommend avoiding combining available and unavailable products within the same order, unless you accept this constraint.

Furthermore, if the opportunity arises, WonderCity reserves the right to combine multiple orders from the same household in a single package. Any shipping fees paid for one or more of these orders will not be refunded for this reason.

Delivery Dispute

In case of a delivery dispute (package indicated as delivered but not received), the customer agrees to actively collaborate with WonderCity, providing any attestation or document requested by the carrier as part of the claim.

5. Returns, Exchanges, Refunds

"Satisfied or Refunded" Guarantee (Extended Right of Withdrawal)

On WonderCity, customers have an extended 30-day period from the date of receiving the package to request an exchange or refund without having to provide reasons or pay penalties, except for return costs if applicable. The WonderCity guarantee includes free return costs for deliveries within metropolitan France. International returns are at the customer's expense.

Damaged Item / Defects

Any damaged item or item with defects must be reported to us with supporting evidence (photos of the item, the package, etc.) within a maximum of 3 days following its receipt. In this case, the WonderCity guarantee includes free return costs. The customer will have the option to choose between exchanging the item or receiving a refund. However, please note that the majority of figurines available on our site are hand-painted items made using techniques that might show slight imperfections in mold details (e.g., small holes), finishes, etc. These minor irregularities are a guarantee of an authentic product and cannot result in any compensation if they are not significant.

Exercising the Right of Return

To exercise this right, regardless of the reason, the customer must make a return request from their customer account or by contacting customer service. The customer agrees to follow the provided instructions, particularly returning the item(s) in their original box, in the same condition as received, inside a sturdy and appropriate shipping box. No signs of use should appear on the returned product(s) or their original box.

Upon receipt of your package and subject to the aforementioned conditions, we will issue a refund within 8 days (or ship an exchange order). The refund will be made using the payment method used in the transaction, or if the customer prefers, in the form of loyalty card credit. For payments made by bank transfer or check, we will ask you to provide an IBAN.

6. Loyalty Program

Loyalty Card / Discount Coupons

We offer a virtual loyalty card to reward our customers. Each ordered item results in an amount credited to the loyalty card. The credited amount is indicated on each product page, as well as on the cart page, before confirming your order. The amount will be effectively credited upon the shipment of the said order. The calculation terms for the credited amounts remain at our sole discretion and may be changed at any time without notice or notification.

You can accumulate these euros to exchange them for discount coupons, which you can use for your future orders. The discount coupons are generated from your virtual loyalty card and can be applied to your total cart amount, provided it exceeds the value of the coupon. Please note that discount coupons have a limited validity period, are non-transferable, and can only be used once.

In case of item return and refund, the loyalty card will be debited by the associated amount. The credit on the loyalty card and the resulting discount coupons are not means of payment and cannot result in any form of refund; they exclusively entitle you to a reduction in the purchase price in proportion to their value.

The granting of a virtual loyalty card is subject to the validation of at least one delivered and non-refunded order in the last 12 months. If a customer has not placed any orders in the last 12 months, they permanently lose the credit associated with their loyalty card.

WonderCity Club

In addition to the advantages mentioned earlier, WonderCity allows you to benefit from immediate discounts on nearly all items on the site. For this, we automatically grant you access to the WonderCity Club based on the amount you have spent in the last 12 months. This level is recalculated every day, so the Club level is constantly adjusted based on your spending over the last 12 months. Please note that these expenses correspond to your actual payments and not your orders. The loyalty levels are as follows:

• Less than €50 spent in the last 12 months: non-Club member
• €50 spent in the last 12 months: 1-star member
• €250 spent in the last 12 months: 2-star member
• €500 spent in the last 12 months: 3-star member

As soon as a Club member logs into their customer account, all prices on the site are updated based on their loyalty level. Discounts vary based on items and other parameters, and preferential prices are clearly indicated where applicable. The calculation terms for the discounts remain at our sole discretion and may be changed at any time without notice or notification.

7. GDPR / Cookies

We are committed to protecting the personal data of our customers in accordance with the GDPR. The collected data is used for processing your order and informing you about our offers and products.

We may share certain personal information of our customers with our subcontractors, solely to the extent necessary for them to provide the services we have requested. We require all our subcontractors to uphold the same privacy and security standards as us, and any shared information is to be used exclusively for the purposes for which it was shared.

We will never sell or rent your personal information to third parties without your explicit consent. We are committed to protecting our customers' privacy and treating their personal information in accordance with applicable laws and regulations. You have the right to access, rectify, restrict, or delete your personal data by logging into your personal account or by contacting us.

Our e-commerce site uses cookies to enhance the user experience and to help us understand how you use our site. Cookies are small text files stored on your computer or mobile device when you visit our site. We use cookies to allow you to log in to your account and to measure the effectiveness of our advertising campaigns. You can decline non-essential cookies for the proper functioning of the site by using the "Configure Cookies" link in the footer of our site.

8. Intellectual Property

All the contents of our e-commerce site (texts, images, logos, etc.) are the property of our company or our suppliers. They are protected by intellectual property laws and may not be used without prior authorization.

9. Modifications to the Terms

We reserve the right to modify these general terms and conditions of sale at any time. The changes will take effect immediately upon their publication on our e-commerce site. We recommend that you regularly review the general terms and conditions of sale to ensure that you are aware of any updates.

10. Applicable Law

These general terms and conditions are subject to the application of French law.

If any provision of these general terms and conditions is declared null and void by a court decision, such nullity shall not affect the nullity of the other provisions, which shall continue to have effect.

The fact that the publisher does not temporarily or permanently invoke one or more provisions of these general terms and conditions shall in no way constitute a waiver of the remaining provisions of the general terms and conditions.