All items sold on our site are guaranteed to be originals with official licenses and shipped with their original packaging.

We only sell online. We do not have a physical store or showroom. Therefore, it is not possible to visit our premises.

As long as your order has not been prepared, you can cancel it at any time by contacting our customer service.

Yes, we offer a unique and exceptional loyalty program. Discover our free loyalty card and its numerous benefits (loyalty vouchers, VIP prices all year round...)

All items for sale on our site are intended for indoor use. There are rare exceptions, in which case outdoor use is explicitly mentioned on the product page. This doesn't prevent you from displaying them outdoors, but their longevity is not guaranteed. In this case, we strongly recommend placing them in the driest possible location, sheltered from the weather, and not exposed to direct sunlight.

Contact us providing as much detail as possible such as the manufacturer's reference, the EAN13 code, or even a link to a webpage that references it.

If you are not completely satisfied with an item, you can request a return online from the Orders page in your customer account.

At the end of your request, you can download a prepaid return label allowing you to return the product to us free of charge.

Upon receiving your return package, we will automatically proceed with exchanging the item or issuing a refund based on availability and your preference.

You can contact us from our website or via social media (Instagram and Facebook) and we will respond within a maximum of 1 business day.

Our prices are analyzed by an algorithm and adjusted regularly, either upwards or downwards, based on various commercial and logistical criteria: stocks, competition, supplier, manufacturer's availability, etc. Our goal is to offer you the best prices on the market for a wide range of items, regardless of the timing of your order.

You can return any item purchased from our site for any reason without justification, within 30 days from the delivery date. This period is extended until January 31 for all purchases made between November 1 and December 31.

For returns within France, shipping costs are covered in all cases. A prepaid label is provided so you can return the item without any charges.

For international returns, shipping costs are covered if the item arrives damaged or has defects. Any defects must be reported to us within 3 days of receiving the item. If you do not notify us within this period or if you are returning the item for personal convenience, the return costs will be at your expense.

Your return package is processed within 24 hours after it's received. A new package is then sent on the same day or the next day. If you requested a refund, it will be issued as soon as your return package is received.

The refund will be made using the same payment method you used to place your order. Exception: If you chose to pay by check, you will need to provide us with a bank account number so that we can refund you via bank transfer.

The standard procedure is returning the item for exchange or refund. However, if you still want to keep it, you can request a partial refund by contacting our customer service. Nevertheless, this type of request should remain exceptional and our agreement is not automatic.

Only for PayPal, up to 1.5% of the order amount. All other payment methods are completely free.

If all items are in stock, we will ship your order once payment is received. This means immediately for payment by credit card or PayPal, and upon receipt of your bank transfer or check. If you pay by bank transfer, we recommend using instant transfers if your bank allows it.

CadeauCity does not see or store your credit card details. Your credit card can therefore never be charged by CadeauCity without your explicit purchase.

However, to streamline the purchase process and facilitate your payments, your credit card will be stored on the Monetico payment terminal (Credit Mutuel / CIC group).

You can delete your credit card details at any time with just a few clicks.

Yes, provided that you have made at least one purchase of €50 in the last 12 months. Then you can pay in 2, 3, or even 4 installments at no cost, depending on the amount of your order. The possible choices are offered when finalizing your order.

Alternatively, PayPal also offers an installment payment service at no cost that you can select directly from their interface.

If your transaction is declined, unfortunately, we cannot determine the cause, and neither can our bank. Only your own bank can inform you. We recommend contacting them and providing the date, time, and amount of the payment attempt.

However, please note that the most common reasons are exceeding the card payment limits (daily, weekly, monthly limits, etc.) and insufficient funds.